🛡️ Privacy Policy

Last Updated: November 2024

At Alforsan, we are committed to protecting your privacy and the security of your personal data. This Privacy Policy explains how we collect, use, protect, and share information obtained through the Alforsan dashboard for laundry management.

1. Information We Collect

1.1 Personal Information

When you use the Alforsan dashboard, we collect the following information:

• Account Information: Phone number, encrypted password

2. How We Use Information

We use the information we collect for the following purposes:

• Account Management: Enable you to access the dashboard and manage laundry operations
• Service Improvement: Develop and improve dashboard features and user experience
• Security: Protect your account and prevent fraud and unauthorized activities
• Technical Support: Provide assistance and resolve technical issues
• Legal Compliance: Comply with applicable laws and regulations

3. Information Sharing

We do not sell your personal information to third parties. We may share your information in the following cases:

3.1 With Service Providers

• Hosting and Cloud Storage Services: To store data securely
• Technical Service Providers: For system maintenance and development

3.2 For Legal Purposes

• When requested by government authorities or judicial bodies
• To protect our legal rights or comply with laws
• In case of merger, acquisition, or sale of assets

4. Data Protection and Security

We take strict security measures to protect your personal information:

• Encryption: Use SSL/TLS encryption for all data transfers
• Secure Storage: Store data in secure and protected servers
• Authentication: Protect accounts with strong passwords
• Monitoring: Continuous monitoring of suspicious activities
• Security Updates: Regular updates to security systems
• Limited Access: Restrict data access to authorized employees only

5. Your Rights

You have the following rights regarding your personal information:

• Access: The right to access your personal information and know how it is used
• Correction: The right to correct or update inaccurate information
• Deletion: The right to request deletion of your personal information (in accordance with applicable laws)
• Objection: The right to object to processing your information for certain purposes
• Data Portability: The right to obtain a copy of your data in a portable format
• Withdraw Consent: The right to withdraw your consent to data processing at any time

To exercise any of these rights, please contact us using the contact information provided below.

6. Data Retention

We retain your personal information as long as your account is active or as needed to provide our services. We may retain some information for longer periods for the following purposes:

• Compliance with legal and regulatory obligations
• Resolving disputes and enforcing our agreements
• Preventing fraud and maintaining security
• Archival and statistical purposes

When you delete your account, we will delete or anonymize your personal information within a reasonable time period, unless retention is required by law.

7. Children's Privacy

The Alforsan dashboard is not directed at children under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18 years of age, we will take steps to delete this information as soon as possible.

8. Cookies

We use cookies and similar technologies to improve your experience using the dashboard. These technologies help us:

• Remember your preferences and settings
• Understand how you use the dashboard
• Improve system performance and speed
• Maintain your login session

You can control cookies through your browser settings.

9. Links to Other Websites

The dashboard may contain links to third-party websites or services. We are not responsible for the privacy practices of these websites. We advise you to review the privacy policies of each website you visit.

10. Privacy Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. Any material changes will be announced by:

• Publishing the updated policy on the dashboard
• Updating the "Last Updated" date at the top of this page

Your continued use of the dashboard after changes are published means you agree to the updated policy.

11. Legal Compliance

We comply with all applicable laws and regulations in the Kingdom of Saudi Arabia, including:

• Saudi E-Commerce Law
• Personal Data Protection Law
• Communications and Information Technology Commission regulations
• Other laws related to privacy and data protection

12. Contact Us

If you have any questions, inquiries, or concerns regarding this Privacy Policy or our data handling practices, please contact us:

We will do our best to respond to your inquiries within 3-5 business days.

13. Consent