StaySphere Privacy Policy

Effective date: May 10, 2026

StaySphere provides accommodation search, booking, wishlist, and account features. This Privacy Policy explains how StaySphere collects, uses, shares, and protects information when you use our website, mobile app, and related services.

Information We Collect

• Account information such as your name, email address, phone number, profile photo, and login details.
• Booking information such as property selections, travel dates, guest count, special requests, wishlist items, and recently viewed properties.
• Property and host information when users list or manage accommodation details on StaySphere.
• Device, usage, and diagnostics information such as browser type, app activity, approximate location from search inputs, and error logs.
• Payment-related information may be processed by payment providers when payments are enabled. StaySphere does not store full card numbers.

How We Use Information

• To create accounts, authenticate users, manage bookings, show property listings, and provide customer support.
• To personalize search results, maintain wishlists and recently viewed properties, and improve app performance.
• To prevent fraud, protect users, enforce our terms, and comply with legal obligations.
• To send service messages such as booking confirmations, account notices, and security updates.

Sharing Information

• We share booking details between guests and hosts as needed to complete reservations.
• We may use service providers for hosting, authentication, analytics, maps, payments, email delivery, and app operations.
• We may disclose information when required by law, to protect rights and safety, or during a business transfer.
• We do not sell your personal information.

Third-Party Services

• StaySphere may use services such as Supabase for backend infrastructure, Google services for sign-in or maps, Stripe for payments, and analytics or advertising tools when configured.
• These providers process information under their own privacy policies and service terms.

Data Retention

• We keep personal information for as long as needed to provide the service, meet legal requirements, resolve disputes, and enforce agreements.
• You may request account deletion or data correction by contacting us.

Security

• We use reasonable technical and organizational safeguards to protect personal information.
• No internet or mobile app service can guarantee absolute security.

Children

StaySphere is not intended for children under 13. We do not knowingly collect personal information from children under 13.

Your Choices

• You can update account details, manage communication preferences, or request deletion of your account where applicable.
• You can control certain device permissions, cookies, and tracking preferences through your browser, device, or app settings.

Changes To This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

Contact Us

For privacy questions, data requests, or account deletion requests, contact us at support@staysphere.app.